Your watch is covered for period of Two (2) years from the date of purchase. Covering any manufacturing defects, including the watch movement, dial, hands and indexes.

This warranty covers materials and manufacturing defects only, and does not cover the following;

  • Damage caused by improper use or carelessness (including knocks, blows, dents, crushing, broken crystal/glass, material colour fade, etc), accidents or normal wear and tear/aging.
  • Batteries, straps/ wristband & the watch crown,
  • Water or fire damage.
  • Damage caused by repair or modification not carried out by Ryan & Gilbert Ltd or an authorised repair centre.
  • Thefts, loss or acts of God.

This warranty is void if the watch has been damaged not due to defects in materials and workmanship. A covered component will be repaired or the watch will be replaced free of charge if it proves to be defective in material or workmanship under normal use. If a watch is returned as thought to be faulty and the fault is found to be the battery, a replacement will be charged even during the warranty term.

You will need to send us the email confirmation that you received when you purchased your item(s). This will act as proof of warranty.

All of our watches are fitted with silver oxide button cell batteries, which are expected to last 2-3years. These batteries are available most watch stores.

If there is a problem with your watch you will need to contact us as soon as possible. We will be in touch to discuss your options and how we can help you.