Ryan and Gilbert Limited is a company registered in England and Wales. Company No: 10387051 and VAT registration No: GB 311 1221 8

Company Registered Address;
Ryan & Gilbert Ltd
20-22 Wenlock road
London, N1 7GU

The term Ryan & Gilbert or “us” or “we” refers to the owner of the website. The term “you” refers to the user or viewer of our website and the purchaser, customer and consumer of our product. The product refers to any item for sale on www.ryanandgilbert.com.

Trademark

The trademark R&G-Ryan & Gilbert-London is registered in a number of countries. Any unauthorised use of this trade mark constitutes trade mark infringement, and legal action will be taken.

Delivery

UK- 1-3 working days delivery
USA- 3-5 working days delivery
Europe- 3-6 working days delivery
Rest of the world- 5-10 working days delivery

Please Note;

  • The “Cut off” time for all orders is at 3PM GMT (UK)
  • Although these are our aimed for delivery options, we can not offer any guarantee on these delivery timings.
  • If you feel that the delivery has been delayed to the extent that you no longer wish to receive the product(s) it is your responsibility to cancel the order. However, you must first receive the product(s) and then cancel the order and follow the returns section listed in this document.

Warranty

TWO (2) YEAR INTERNATIONAL WARRANTY

Your Ryan & Gilbert watch is warranted by Ryan & Gilbert Ltd for a period of two years from the date of purchase under the terms and conditions of this warranty.

This warranty covers materials and manufacturing defects only, and does not cover the following;

  • Damage caused by improper use or carelessness (including knocks, blows, dents, crushing, broken crystal/glass, material colour fade, etc), accidents or normal wear and tear.
  • Batteries and straps.
  • Water or fire damage.
  • Damage caused by repair or modification not carried out by Ryan & Gilbert Ltd.
  • Thefts, loss or acts of God.

This warranty is void if the watch has been damaged not due to defects in materials and workmanship. A covered component will be repaired or the watch will be replaced free of charge if it proves to be defective in material or workmanship under normal use.

In the case of replacement, Ryan & Gilbert cannot guarantee you will receive the exact same model, but if your watch is unavailable a watch of equal value and similar style will be provided. This new replacement watch will then hold a new 2 year warranty from the date the replacement is received.

For more information on the warranty please contact our customer services team at info@ryanandgilbert.com.

Backorders

Certain items may be available to be ordered via ‘Backorder’. This means that when an item is out of stock but it is coming back in to stock you can buy and reserve it in advance. Your order will then be dealt with as a priority once the item is back in stock and you will be notified via email.

Refunds and Returns

We have created this 21 days returns policy to enable you to return products to us in appropriate circumstances.

If you would like a refund, this will be given at the original purchase price (excluding initial delivery charge and any charges incurred to Ryan and Gilbert Ltd via the returns process) and made to your original method of payment.

On rare occasions, some refunds may take longer than expected to process, however all refunds will be processed within 30 working days.

This returns policy applies to all of our customers worldwide.

This policy does not affect your statutory rights (such as your rights under the Sale of Goods Act 1979 and the Consumer Protection (Distance Selling) Regulations 2000).

Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:

  • We receive the returned product within 21 days following the date of delivery of the product
  • The returned product is unused, in its original packaging, with any labels still attached, and otherwise in a condition enabling us to sell the product as new
  • The returns form is sent along with product(s) with all customer information provided
  • You comply with the returns procedure set out below; and
  • None of the exclusions set out below apply.

Refunds and Returns Procedure

  1. You will need to use our returns form. You can download it here.
  2. Please print and fill out the form with all details requested including your order number provided on your confirmation email to send back with the products(s).
  3. In order to take advantage of your rights under this returns policy, you must: Fill in the Returns Form and the Returns Form must be sent along with the goods.

Products returned under this policy must be sent by recorded signed for delivery to:
Ryan & Gilbert Ltd,
Unit 15840, Courier Point, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FH, United Kingdom

You will be responsible for paying postage costs associated with returns under this policy.

It is in all types of returns extremely important that the product is packaged in such a way that it cannot be damaged during transit.

Exclusions

The following products may not be returned under this policy, Goods that have been used, worn, modified or damaged in anyway.

Refunds

We will give you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy (excluding the original delivery charges and excluding the costs of returning the product to us).

We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

We will process the refund due to you as soon as possible and, in any event, within 30 days following the day we received your returned product.

The cost of postage will be deducted from any refunds even during postage offers, unless the product is deemed as faulty.

Sale Items

Please note any products purchased from our sale may only be exchanged for another product equal to the sale price or credit.

Refunds will not be given for any sale items.

Improper Returns

Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):

We will not refund or exchange the product.

We may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product.

If we do not receive payment of such additional amount within 21 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.

If you have any questions regarding our Refund & Returns policy please contact us at info@ryanandgilbert.com

Unacceptable Returns

Please note ANY items returned soiled in any manner may NOT be swapped or refunded. Returned items must be in a re-sellable condition; that is the same condition that you received the item in.

Exchanges

Please fill out the exchange section of our returns form and send everything back by post.

Faulty Items

If the product you have received is faulty, please contact our customer service team on info@ryanandgilbert.com. We will advise on how to proceed with the return. You have 21 days from receipt of the faulty product to return it to us for refund or exchange. On our (Ryan & Gilbert) receipt of the product, postage costs endured in returning the faulty item will be refunded.

Incomplete or Wrong orders

Please let us know by emailing customer support on info@ryanandgilbert.com and we will try our best to rectify any issues you are experiencing.

Retention of title

All products remain the property of Ryan and Gilbert LTD until full payment is made.

Fraud

All attempts at fraud will be reported to the police and Ryan and Gilbert LTD reserves the right to cancel the purchase if any suspicion is raised.

Payments and Security

Secure Payments

Payments can be made by either credit or debit card. You confirm that the credit/debit card is owned by you or that you have the permission to use the card from the owner.

Payments made to Ryan & Gilbert are handled by PayPal & Stripe. All transactions are encrypted to the highest global standards.

No additional charges are made for card payments. When paying by credit/debit card, starting conditions apply as soon as the card transaction is approved.

In any event that the credit/debit card provider refuses to authorise payment, Ryan & Gilbert may cancel your order and will not be held liable.

Taxes, Customs and Duties

All prices shown on the Ryan & Gilbert website, www.ryanandgilbert.com, are inclusive of VAT, in accordance with the applicable legislation. In the case that an order will be shipped to an address in a country outside of the EU, the VAT is removed at the checkout or earlier.

It is the responsibility of the customer to be aware of the local tax regulations. This includes any import duty, customs fees and VAT. You as the customer are responsible for the payment of any such taxes and duties. We at Ryan & Gilbert are unable to predict any costs of such taxes or duties, as they are applied by your local customs office and differ from country to country. Ryan & Gilbert advise you to contact your local customs office for more information.

Types of payment we accept

We accept the following debit/credit cards and payment types:

  • Visa
  • Mastercard
  • Maestro
  • American Express
  • Paypal

Information Storage

We employ security measures (SSL certification) to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. Unfortunately, the transmission of information via the Internet or wireless network is not completely secure. Although we do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website; any transmission is at your own risk.

We will only retain your information for a reasonable period or for so long as either you or legislation permits.

Product & Pricing

Ryan & Gilbert apply a currency conversion rate to our GBP pricing. The currency converter is an up-to-date reflection of the price, however some small international charges may apply at your (the customers) end.

Ryan and Gilbert LTD has the right to adjust prices, include additional costs and change product information such as product pictures and offers without notice. The product images and information texts available reflect the product as far as possible. We reserve the right for any errors that may appear on the page and cannot guarantee that all pictures accurately reflect the true appearance of the product(s). The pictures may differ depending on the colour settings on your computer. All pictures should be seen as illustrations only, and do not guarantee correct appearance and characteristics.

Termination

Ryan and Gilbert LTD reserves the right to terminate your account and/or your use of the ryanandgilbert website(s) at its sole discretion. For example if Ryan and Gilbert LTD suspects that you have breached the terms and conditions. Such termination can be made without prior notice.