In the event that you would like to cancel your order, please contact us in the first instance. In the case that we have already shipped your order, we can only process the cancellation once it has been returned to us (Ryan & Gilbert).

Unfortunately we can not change your order, Please contact us as soon as possible to cancel the incorrect order before placing a new one.

Only before your order has been processed and shipped. After this we will try to work with you and our shipping partner to make a change, however we are unable to guarantee that these changes will be made.

Unfortunately we cannot send a product to a Po Box this is because our products are of high-value. We only send items via Signed for delivery and not to PO Boxes.

You are able to enter any discount codes within the cart and the checkout page. Please choose your product and follow the steps through to the cart and checkout page where you will find an area to enter your code.

After payment is accepted, Ryan and Gilbert will make every effort, for both UK and International orders, to be shipped the same day if ordered before 3pm GMT (UK). All orders made after 3pm GMT (UK) will be shipped the following day.

We offer free international shipping on all orders, our shipping times are:

– UK 1-3 working days delivery

– Europe 3-5 working days delivery

– USA- 3-5 working days delivery

– Rest of the world- 5-10 working days delivery

We work very closely with our shipping partners, however we cannot offer any guarantee on these delivery timings.

UK shipping partner – Royal Mail

International and European shipping partner – TNT & FedEx