In the event that you would like to cancel your order, please contact us in the first instance. In the case that we have already shipped your order, we can only process the cancellation once it has been returned to us (Ryan & Gilbert). You can find out more within our returns policy.

You have 21 days to return your product to us following our returns process.

Once we receive your return we will email you within 48 hours to confirm and arrange the exchange or refund.

Our returns procedure is straight forward, to return an item you will need to use our returns form. You can download it here. For more information about returning an item please see our returns policy.

All refunds will be given at the original purchase price (excluding initial delivery charge) and made to your original method of payment. We aim to refund orders within 30 workings days but 0n rare occasions, some refunds may take longer than expected to process.

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If you need further help with returning an order or help with an exchanging a product and you can’t find your answer please do get in touch below.